Job Description Sodexo is a leading provider of operations, maintenance, and refurbishment services for non-process infrastructure, catering to clients in the mining and oil & gas sectors across Western Australia. We play a crucial role in supporting the resource sector by delivering high-quality catering, hospitality, and facilities maintenance services, ensuring seamless operations for our clients. We are seeking an experienced Business Systems Analyst - D365 to join our team in a key role in bridging business processes and technology within Sodexo’s IFMS environment. The position focuses on understanding business requirements, analysing processes, and aligning them with the capabilities of Microsoft Dynamics 365 to deliver scalable, efficient, and value-driven solutions. Working closely with business stakeholders, developers, and solution architects, this role supports Sodexo’s ongoing digital transformation and continuous improvement initiatives. This role operates at the intersection of business operations and technology, enabling Sodexo to harness the full potential of Microsoft Dynamics 365 to support efficient and standardised processes. By understanding business needs and aligning them with D365 platform capabilities, the Business/Systems Analyst ensures that technology solutions directly support business objectives and continuous improvement. Working collaboratively across functions, this role plays a key part in translating business requirements into scalable, sustainable solutions within the D365 environment and supporting Sodexo’s digital transformation journey. This is a full-time, permanent, office-based role from Monday to Friday, located at our Balcatta head office. Occasional interstate or site travel may be required on an ad hoc basis. Main Assignments will include: 1. Business Process Analysis and Requirements Gathering Partner with business stakeholders to understand end-to-end processes, objectives, and challenges. Conduct workshops, interviews, and process mapping to document current and future-state processes. Define and document business requirements, use cases, and user stories that clearly align with D365 capabilities. Identify opportunities to simplify, standardise, or automate processes through effective use of the D365 platform. 2. Solution Alignment and Design Collaboration Translate business requirements into functional specifications and collaborate with Solution Architects and Developers to ensure fit-for-purpose design. Validate that proposed solutions align with Sodexo’s business model, governance framework, and D365 best practices. Contribute to functional design discussions, ensuring business needs are met without over-customisation. 3. Implementation and Validation Support configuration and testing activities to confirm alignment between business needs and technical delivery. Coordinate user acceptance testing (UAT), ensuring business sign-off and readiness for deployment. Support data validation and process readiness during go-live activities. 4. Change Management, Training, and Support Support change management activities by developing training materials and facilitating user training. Provide post-implementation support, capturing user feedback and identifying opportunities for improvement. 5. Continuous Improvement and Stakeholder Engagement Act as a bridge between business and technical teams, ensuring clear communication and shared understanding. Gather feedback on system performance and adoption, using insights to recommend enhancements. Stay current with D365 updates and best practices to proactively identify new capabilities relevant to Sodexo’s operations. Accountabilities for this role would be to: Ensure business processes are accurately captured, documented, and aligned with D365 capabilities. Deliver functional solutions that meet business needs and support process efficiency. Maintain clear, consistent communication across business and technical stakeholders. Support successful implementation, adoption, and continuous improvement of D365 solutions. Contribute to Sodexo’s digital transformation by aligning process excellence with platform capability.
